QUALITY POLICY

Rev. 09 of 01/19/2022

VITRIFRIGO has identified the following objectives:

1. Customer Satisfaction
2. Market Leadership
3. Economic Development

In line with the above objectives, VITRIFRIGO is committed to:

1. Ensuring a high standard of product quality and meeting applicable requirements
2. Evaluating achieved results and improving processes
3. Periodically reviewing the Quality Policy
4. Complying with current legislation regarding:
   • Product safety
   • Occupational health and safety
   • Environmental protection
5. Pursuing technological innovation in products (with a focus on sustainability)
6. Pursuing innovation in production processes (Lean production philosophy)
7. Engaging all personnel
8. Addressing risks and opportunities with actions proportional to their impact on product conformity
9. Ensuring contractual relationships with Customers and Suppliers

VITRIFRIGO has defined and implements corporate social responsibility policies, including an anti-corruption policy, a code of conduct for employees, and an ethical escalation policy (whistle-blowing policy).

Collaborators, Customers, and Suppliers can contact the Quality Office for communications related to product quality.

VITRIFRIGO has decided to adopt a Quality Management System and has been certified since 1997. The VITRIFRIGO Quality Management System complies with the requirements of the following standards:

• UNI EN ISO 9001
• IATF 16949